- Customer relationship management is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus r.
- CRM software is a technology that helps businesses build, maintain, and scale their relationships with their current and future customers. At its core, CRM holds all your customer data in one place and acts as an indispensable source of information for your entire organization.
- Customer relationship management (CRM) refers to the principles, practices, and guidelines that an organization follows when interacting with its customers.
CRM stands for customer relationship management. It's a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.).
Универсальный англо-русский словарь. Академик.ру. 2011.
Смотреть что такое 'CRM system' в других словарях:
System integrator — A system integrator is a person or company that specializes in bringing together component subsystems into a whole and ensuring that those subsystems function together, a practice known as System Integration. System integrators may work in many… … Wikipedia
CRM 114 (fictional device) — For the computer program, see CRM114 (program). Kubrick s two uses of the number 114: the CRM 114 discriminator in Doctor Strangelo … Wikipedia
Customer Relationship Management (CRM) — von Professor Dr. Heinrich Holland I. Der Trend zum CRM CRM ist zu verstehen als ein strategischer Ansatz, der zur vollständigen Planung, Steuerung und Durchführung aller interaktiven Prozesse mit den Kunden genutzt wird. CRM umfasst das gesamte… … Lexikon der Economics
Microsoft Dynamics CRM — Developer(s) Microsoft Corporation Stable release 2011 / February 16, 2011; 8 months ago (2011 02 16) … Wikipedia
Oracle CRM — is a customer relationship management application developed by Oracle Corporation. Oracle CRM includes Oracle and Peoplesoft products but leads with Siebel CRM and CRM on Demand. Contents 1 History 1.1 On Premise solutions 1.2 On Demand and SaaS … Wikipedia
Consumer relationship system — Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications used to handle consumer products and services company s dealings with consumers and customers.[1] Consumer affairs and customer… … Wikipedia
Comparison of CRM systems — This article is a comparison of notable CRM systems. Contents 1 General 2 Features 3 See also 4 References 5 … Wikipedia
Online Service System — Dieser Artikel oder Abschnitt bedarf einer Überarbeitung. Näheres ist auf der Diskussionsseite angegeben. Hilf mit, ihn zu verbessern, und entferne anschließend diese Markierung. SAP AG … Deutsch Wikipedia
E-CRM — Der Begriff Elektronisches Kundenbeziehungsmanagement (englisch electronic customer relationship management) bezeichnet ein Kundenbeziehungsmanagement, das eine Spezialisierung auf elektronische Komponenten erfährt. Inhaltsverzeichnis 1… … Deutsch Wikipedia
Sales force management system — Sales force management systems are information systems used in marketing and management that help automate some sales and sales force management functions. They are frequently combined with a marketing information system, in which case they are… … Wikipedia
Vtiger CRM — Infobox Software name = vtiger CRM caption = developer = [http://www.vtiger.com/ AdventNet] released = 2003 frequently updated = yes programming language = PHP operating system = Cross platform language = multilingual ( 20) genre = Customer… … Wikipedia
Книги
- Statistical Methods in Customer Relationship Management, V. Kumar. Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with… ПодробнееКупить за 7950.23 рубэлектронная книга
- Technology Tools for Today's High-Margin Practice. How Client-Centered Financial Advisors Can Cut Paperwork, Overhead, and Wasted Hours, Joel Bruckenstein P.. Revolutionize your financial advisory practice with the latest cutting-edge tools Tired of spending more time with filing cabinets than with clients? Is overhead eating up your margins? In a… ПодробнееКупить за 3902.37 рубэлектронная книга
- SAP NetWeaver For Dummies, Dan Woods. Imagine that it’s the 1950s, and you are in charge of developing the U. S. interstate system. There are countless roads already in use. The system can go in numerous different directions.… ПодробнееКупить за 3121.25 рубэлектронная книга
Course Management System User Manual - Xa.yimg.com
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Amadeus Presents Dolphin Dynamics - CRM Module - YouTube
In this video, Amadeus IT Pacific's Dolphin Guru, Claire Rimmer, shows us how effective pop-ups can be in helping travel consultants to capture important cus ... View Video